Total chats01
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Daily unique conversations
Completed days
Chat activity
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New chats02
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of all chats
Repeat chats03
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Known people returning
Repeat rate04
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Repeat chats ÷ total chats
Active Roberts05
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With chats in this period
Daily workload
Chats by day
TotalNewRepeat
Last 30 completed days
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Across selected Roberts
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Daily totals
| Date | Total chats | New | Repeat | Repeat rate | Active Roberts |
|---|
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Workload comparison
Robert performance
| Robert | Total chats | New | Repeat | Repeat rate | Active days | Avg / day |
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How chats are counted
One chat is one person contacting one Robert during one day. Additional messages from the same person to the same Robert that day do not increase the count. A repeat chat is a person who was already known before that day.